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Senior Systems Engineer

by | May 16, 2021 | Job | 0 comments

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Job Title:  Senior Systems Engineer
Reports to (Title):Technical Manager
Department/Function: I.T &Customer Support
Supervisory: 1

Job Purpose
The System engineer will be expected to demonstrate value to prospective and existing clients, design and implement compute infrastructure (virtual, non-virtual cloud, and hybrid), Storage, Backup, and Disaster recovery strategies. You will monitor, report, and provide enhancements for the company’s managed solutions as well as remediating where necessary. Learn Evail’s functions and operations and implement the company growth strategies. You will maintain open and efficient communication channels with your supervisor for a smooth operation of business activities.

Responsibilities;

  • Troubleshoot problems reported by customers and analyze and isolate issues
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is at par with technical considerations
  • Assign routing protocols and routing table configuration
  • Assign configuration of authentication and authorization of directory services and ensure Operating System and Applications are running on the latest updates and patches
  • Define and manage IT Disaster Recovery Strategies for customers
  • Negotiate with, vendors and contractors for infrastructure-specific products and services secure.
  • Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control, and configuration adjustment
  • Supporting the sales team in presentation and demonstration of value to prospective and existing clients
  • Maintain and develop knowledge of the Company’s services portfolio through vendor and third-party partners have taken to market via the reseller and MSP channel
  • Maintain appropriate vendor certifications and accreditation in line with vendor programs
  • Maintain knowledge of vendors pricing and channel support tools
  • Install, maintain and upgrade data storage systems, backup, and DR software;
  • Monitor Managed service Infrastructure and prepare periodic reports on uptime and tenant resource consumption
  • Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software;
  • Train and induct new staff members
  • Troubleshooting in the event of errors and backup problems, and to resolve and analyze the root causes;
  • Proactively notify customers of errors and recommend solutions
  • Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes;
  • Daily administrative tasks, reporting, and communication with the relevant departments in the organization.
  • Adhere to company policies and procedures
  • Any other duties assigned

Experience, qualifications, skills required:

A degree in BBIT, Computer Science, IT, Systems Engineering, or a related qualification.
Project Management Skills
KCSE minimum entry requirements B- and above
Minimum of 3 years experience in the same role
Communication, Both written, oral, and reporting skills
Good Customer Service Skills
Good analytical, decision making and problem-solving skills
Experience with Microsoft Windows Server OS and Hyper-V Virtual Infrastructure
Must have experience with Enterprise Backup Solutions such as Veeam, Veritas or Comvault, etc
Knowledge in Linux Operating Systems
Experience with Cisco switching and routing
Experience with VMware infrastructure  including VLAN and Enterprise Plus features

Training & Certifications

Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE) – Added Advantage
VMware Certified Professional (VCP)
Cisco Certified Network Associate (CCNA)
CompTIA Linux+ or equivalent Linux training
CompTIA Server+ (added advantage)
ITIL Foundation (added advantage)

 

Candidates should send their application and CV to jobs@evail.com with Senior System Administrator in the subject line to reach us not later than 30/05/2021